Terms of Service

1. Who We Are

2. Eligibility

To purchase from our website, you must be at least 18 years old and capable of entering into a legally binding contract.

3. Orders & Payment

• When you place an order, you agree to provide accurate and complete information.
• All prices are displayed in GBP (£) unless otherwise stated.
• We reserve the right to refuse or cancel any order if we suspect fraud or misuse.
• Payment must be made in full before we dispatch your order. We accept major debit/credit cards and payment providers (e.g., Stripe, PayPal).

4. Shipping & Delivery

• We aim to dispatch orders promptly, but delivery times are estimates only and not guaranteed.
• Shipping fees and options will be displayed at checkout.
• Risk of loss passes to you once the products are delivered.

5. Returns & Refunds

• If you are not satisfied, you may return eligible products within 14 days of delivery in accordance with UK Consumer Rights.
• Returned items must be unopened, unused, and in their original packaging (due to hygiene regulations).
• Refunds will be processed within a reasonable time once we receive and inspect the return.
• Some items (e.g., opened cosmetics/fragrances) cannot be returned for hygiene/safety reasons.

6. Intellectual Property

• All content on our website, including text, images, logos, and product designs, is the property of Oudence or our licensors.
• You may not copy, reproduce, distribute, or use our content without written permission.

7. User Conduct

You agree not to:

• Use our website for unlawful purposes.
• Interfere with or disrupt our website security or services.
• Misrepresent your identity or make fraudulent orders.

8. Limitation of Liability

• To the fullest extent permitted by law, Oudence is not liable for indirect, incidental, or consequential damages arising from your use of our website or products.
• Our liability for any product purchased is limited to the purchase price paid.

9. Indemnity

You agree to indemnify and hold Oudence harmless from any claims, damages, or expenses resulting from your breach of these Terms.

10. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with the updated date. Continued use of our website constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.