Privacy Policy

1. Who We Are

2. What Data We Collect

We may collect the following types of information:

• Personal details: name, email, phone number, billing and shipping address.
• Account details: if you create an account with us.
• Payment information: processed securely by third-party payment providers (we do not store full card details).
• Order history: products purchased, delivery details.
• Marketing preferences: whether you want to receive our newsletters or offers.
• Website usage data: IP address, browser type, cookies, browsing behaviour.

3. How We Use Your Data

We use your data to:

• Process and deliver your orders.
• Communicate with you about your order or enquiry.
• Send marketing communications (if you consent).
• Improve our website, products, and services.
• Prevent fraud and comply with legal obligations.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract: to fulfil your order.
• Consent: for marketing communications.
• Legal obligation: e.g., tax and accounting purposes.
• Legitimate interests: e.g., improving services, fraud prevention.

5. How Long We Keep Your Data

We retain your data only as long as necessary, for example:

• Orders and invoices: up to 6 years for accounting purposes.
• Marketing: until you unsubscribe or withdraw consent.
• Website analytics: see our Cookie Policy.

6. Sharing Your Data

We may share your data with:

• Payment processors (e.g., PayPal, Stripe).
• Delivery companies and couriers.
• IT and website hosting providers.
• Marketing platforms (e.g., email newsletter tools).

We will never sell or rent your data to third parties.

7. International Transfers

Some of our service providers may transfer your data outside the UK (e.g., hosting or email platforms). Where this happens, we ensure appropriate safeguards such as Standard Contractual Clauses are in place.

8. Cookies & Tracking

We use cookies to improve your experience, for analytics, and for personalised advertising. For more details, see our Cookie Policy.

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct or update your information.
• Request deletion of your data.
• Restrict or object to how we process your data.
• Request transfer of your data to another provider.
• Withdraw consent for marketing at any time.

To exercise your rights, contact us at hello@oudence.com.

You also have the right to complain to the Information Commissioner's Office (ICO): www.ico.org.uk.

10. How We Protect Your Data

We use appropriate technical and organisational measures, including encryption (SSL), secure payment gateways, and restricted access, to keep your data safe.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, with the date updated above.